This Privacy Policy bitrix24 This policy applies to all services on the platform. By using the platform, you agree to this policy. For any questions, please contact our Help Center Contact Us.
1. Introduction
bitrix24 We have always believed that user privacy is a fundamental right. From the moment we built this platform, we made a commitment — your data will be used solely to serve you, and for no other purpose.
This Privacy Policy explains in plain language: bitrix24 What information we collect, how we use it, who we share it with (if anyone), and what rights you have over your own data. Before you begin reading, we want to be clear — there is nothing hidden in this document.
This Policy bitrix24Applies to the website, mobile app, and all digital services. Third-party payment gateways and game providers have their own separate privacy policies — you can find those on their respective pages.
In plain terms: We collect your information because it is necessary to operate the platform — not to sell it to advertising companies.
2. What Information We Collect
bitrix24 Two types of data are collected — information you provide directly, and information generated automatically while using the platform.
2.1 Information You Provide
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, gender | At the time of registration |
| Contact information | Mobile number, email | During Registration & Verification |
| Identity Document | NID, passport copy | For KYC verification |
| Payment information | BKash/Nagad number, bank details | At the time of transaction |
| Address | District, Upazila, full address | For KYC verification |
2.2 Automatically Collected Information
- Device Information: The device you are logging in from, operating system, and browser version.
- IP address: For security verification and fraud prevention.
- Usage Patterns: Which pages you viewed and for how long, which bets you placed, which games you played.
- Transaction history: Deposit, withdrawal & betting history.
- Cookies & Cache: To improve your experience on the platform.
We never store your full payment card number, PIN, or password. This information is encrypted and held by the respective payment provider.
3. How your information is used
Your information is used solely for the purposes listed below. For any use beyond these, your consent will be obtained in advance.
- Account management: Confirming logins, maintaining security, and managing account settings.
- Service delivery: Providing uninterrupted betting, gaming, and payment services.
- Identity verification: Completing the KYC process and verifying your age.
- Fraud Prevention: Detecting and stopping suspicious activity.
- Support services: Resolving your issues and handling complaints.
- Relevant offers: To notify you of relevant bonuses and promotions based on your preferences (you can opt out at any time).
- Legal Obligations: Compliance with government directives and regulations.
- Platform improvement: Analysing usage patterns to further improve your experience.
Important: Your personal information is never sold or rented to advertisers or third-party marketing companies.
4. Who we share your information with
bitrix24 Your information is shared in a limited and controlled manner. It is not shared with anyone outside the list below.
4.1 Service Operation Partners
- Payment providers (bKash, Nagad, Rocket, etc.): Only the minimum information necessary to complete a transaction.
- Game providers (Evolution, Pragmatic Play, etc.): Information required for managing game sessions.
- IT and security service providers: For platform maintenance and cybersecurity.
- KYC Verification Providers: As part of the identity verification process.
4.2 Sharing for Legal Reasons
When lawfully requested by legal authorities in Bangladesh bitrix24 We are legally obligated to provide it. In such cases, we will make every effort to notify you in advance, unless prohibited by law.
4.3 What we do not do
- Selling data to advertising companies
- Sharing data with third parties for marketing purposes
- Transferring data to other companies without consent
- Sharing user data with competing organizations
5. Cookie policy
Cookies are small data files stored in your browser. bitrix24 To enhance your platform experience using cookies.
| Cookie type | Purpose | Duration | Status |
|---|---|---|---|
| Essential | Login sessions, security tokens | Until end of session | |
| Functional | Language preference, theme settings | 1 year | |
| Analytics | Page visits, betting patterns | 6 months | |
| Performance | Load time optimization | 3 Months |
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
6. Data security measures
bitrix24 We use industry-leading technology to keep your data safe. This isn't a paper promise — these are real, concrete measures.
256-bit SSL encryption
All data transmissions are secured with military-grade encryption. Even if intercepted, the data cannot be read.
Two-factor authentication (2FA)
OTP-based login. Even if your password is compromised, no one can access your account without the OTP sent to your mobile.
AI-Powered Fraud Detection
Unusual activity is automatically detected and your account is secured accordingly.
Encrypted database
All data stored on our servers is encrypted — even in the event of unauthorized server access, your information cannot be read.
Least-Privilege Access Policy
Company employees can only access the information relevant to their own role — nothing more.
Regular Security Audits
Independent cybersecurity experts conduct regular system audits to identify and address vulnerabilities.
7. How Long We Retain Your Data
We do not retain data longer than necessary. However, certain information must be kept for a specified period for legal and business reasons.
- Account Information: For the duration of active account + 5 years after closure (as required by law).
- Transaction records: 7 years from the last transaction (in compliance with financial regulations).
- KYC Documents: 5 years from the date of verification.
- Support chat history: 2 years from the last conversation.
- Betting & Gaming History: 3 years after account closure.
- Cookies & session data: Automatically deleted upon expiry.
Once the retention period ends, data is permanently deleted or anonymized so that it can no longer be identified.
8. Your rights
You have important rights over your own personal data. bitrix24 Respects these rights.
Right to Access
You may request to see what information we hold about you. We will respond within 30 days.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to erasure
After account closure, you may request deletion of data that falls outside the legally required retention period.
Right to Restrict Processing
You may request that we restrict the use of your information for specific purposes.
Right to Data Portability
You can obtain your data in a portable format (CSV/JSON).
Right to opt out of marketing
You can opt out of promotional emails and SMS at any time.
To exercise these rights Help Center Submit a written request. We typically respond within 14–30 days.
9. Child Protection
bitrix24 We strictly do not accept registrations from anyone under 18. This isn't just a rule — we genuinely care about keeping minors away from gaming.
- Age is verified at the time of registration.
- Where there is doubt, age is verified through KYC.
- Any account found to belong to a minor is suspended immediately.
- No data belonging to a minor is knowingly collected or stored.
If you are aware that a minor bitrix24is using an account on our platform, please Help Center let us know.
10. Changes to the privacy policy
This policy may be updated due to business changes, legal updates, or new technology. When changes occur:
- A notification of any changes will be sent to your registered email address.
- The "Last Updated" date on this page will be changed accordingly.
- A minimum of 30 days' notice will be given for any major changes.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
We recommend reading this page at least once every six months. The latest version will always be available at this address.
11. Contact Us
Contact us for any privacy-related questions, concerns, or requests. We take every message seriously.
For privacy-related requests, email us directly:
privacy@bitrix24-jit.com
Live Chat Support
For 24/7 live chat support in Bangla Help Center Visit the page.
Response Time
Email requests are typically responded to within 3–5 business days. For urgent matters, please use Live Chat.
Enjoy Betting in a Safe Environment
Your privacy is protected — join bitrix24 and play with complete peace of mind.